If you are a customer outside of the Philippines trying to reach LBC Express regarding your Balikbayan Box, Money transfer, Sea Cargo, Air Cargo, or for any other reason, you can refer to the contact number in the table below.
| Country | Phone Number |
| Australia 🇦🇺 | +61-800-522-0000 |
| Bahrain 🇧🇭 | +973 1619 5063 |
| Brunei 🇧🇳 | +673 224-4367 (Remittance) +673 224-1219 (Cargo) |
| Canada 🇨🇦 | +1 888-652-2522 |
| Guam 🇬🇺 | +671-646-5222 +671-646-5221 |
| Hong Kong 🇭🇰 | +852 800-961-522 |
| Italy 🇮🇹 | Hotline: 800-780-522 Mobile: +39 3272266301 |
| Japan 🇯🇵 | TOKYO: +81 03-3522-8108 or Fax (03) 3522-8113 MANILA: +632 403-4676 or Fax +632 804-3012 TRANSREMITTANCE – +81 03-6869-9999 SOFTBANK +81 080-4360-4236 |
| Kuwait 🇰🇼 | +965 220 55 731 |
| Macau 🇲🇴 | +853 6533 9082 +853 6255 9055 +853 6326 8986 |
| Malaysia 🇲🇾 | +60 1-800-816222 |
| Qatar 🇶🇦 | +974 00-800-100-130 |
| Saipan 🇲🇵 | +1 (670) 234-9013 +1 (670) 233-5605 |
| Saudi Arabia 🇸🇦 | +966 800-8-110332 (STC) +966 800-8-500058 (Other Networks) |
| Singapore 🇸🇬 | +65 800-101-2708 |
| South Korea 🇰🇷 | +82 1-522-3428 (Philippines) +82 1-661-5899 (South Korea) +82 070-7701-0001 (Philippines) |
| Taiwan 🇹🇼 | +886 00-801-127-383 |
| United Arab Emirates 🇦🇪 | +971 800-522-111 |
| United Kingdom 🇬🇧 | +44 203 110 2522 +44 7976 705 325 |
| United States 🇺🇸 | +1-800-338-5424 |
Looking for LBC’s contact information for Branches in the Philippines? Please refer to this page.
Email Support
The customer care email remains the same for both customers in the Philippines and abroad. LBC Customer Care can be accessed through the following email:
Contacting LBC using Facebook Messenger
LBC Express has also introduced a way to connect with their customer care representatives through Facebook Messenger. These are set up for automated replies, and the only way to proceed is to click on ‘Get Started.’
Once you do this, you will receive a message instantly from LEA (LBC Express Assistant). Please note that LEA is a part of LBC Express’s automated reply system.
Here is a screenshot we took when we tried LEA. As you can see, you can only access a few pre-determined pages. If you are looking to get in touch with an agent, this might not be the best way to do so. The methods listed above are likely to yield better results.
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